Refund policy

Supreme Spa & Pool Online Return Policy

Return Rules Summary:

• Returns accepted within 14 days of receipt.
• Customers are responsible for return shipping costs.
• A 10% restocking fee applies to all returns.
• No returns on sale or closeout items.
• No returns on pool or spa chemicals.
• No returns on robotic pool cleaners.

Sale Items/Closeouts

Only regularly priced items are eligible for refunds. Sale and closeout items are not refundable.

General Return Policy:

We offer a 14-day return period, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Starting a Return:

To initiate a return, please log in to https://accounts.supremespapool.com and follow the return instructions. Alternatively, you can email us at online@supremespapool.com to request a return. After your return request is accepted, you will need to send the item back to the address provided during the return process.

Please note: Items sent back to us without first requesting a return will not be accepted.

Damages and Issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items:

Certain types of items cannot be returned, such as perishable goods, custom products (such as special orders or personalized items), and personal care goods. Additionally:

• We do not accept returns for pool or spa chemicals.
• We do not accept returns for robotic pool cleaners.
• We do not accept returns for hazardous materials, flammable liquids, or gases.
• We do not accept returns on sale or closeout items.

Please contact us if you have questions or concerns about your specific item.

Exchanges:

The fastest way to get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds:

Once we’ve received and inspected your return, we will notify you whether the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Remember, it can take some time for your bank or credit card company to process and post the refund.

For more information, questions, or if more than 15 business days have passed since your return was approved, please contact us at online@supremespapool.com.